THE RELATIONSHIP AMONG MANAGERIAL CAPABILITY, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND EMPLOYEE PERFORMANCE: MEDIATION EFFECTS OF ORGANIZATIONAL CULTURE

Suharto and Nusantoro (2018) The Relationship Among Managerial Capability, Organizational Citizenship Behavior, And Employee Performance: Mediation Effects Of Organizational Culture

Journal Of Community Service And Research. 2(1); 168-175


File Pdf Download


ABSTRAK

This study aims to determine the direct effects of managerial skills, organizational citizenship behavior and organizational culture on employee performance. The method used bothered survey method as well as primary data. The fluctuating productivity of MSME is largely due to the relatively high various performance of the employee, and it can disrupt the stability of small businesses as the starting point of this research. The sampling namely with used bothered forcible entry sampling. Chaired by the manifest variables used Likert scale installation design to 160 talk shows us the respondents at MSME in Lampung Province. Testing requirements analysis included lilliefors test normality, homogeneity test, linearity test and regression yew. The data bothered analyzed using structural equation model, namely structural equation modeling. The research results find that managerial ability provides direct effects on organizational culture, organizational citizenship behavior provides direct effects on organizational culture, managerial ability does not provide direct effects on employee performance, organizational citizenship behavior provides direct effects on employee performance and organizational culture provides direct effects on employee performance.
Keywords: Managerial Capability, Organizational Citizenship Behavior, Organizational Culture, Employee Performance.


REFERENSI

  1. Ahmed, Mashal & Saima Shafiq. (2014). Global Journal of Management and Business Research: A Admin istration and Management Volume 14 Issue 3 Version 1.0 Year 2014 Double Blind Peer Reviewed International Research Journal. Online ISSN: 2249-4588 & Print ISSN: 0975-5853. The Impact of Organizational Culture on Organizational Performance: A Case Study of Telecom Sector. Islamia University of Bahawalpur, Pakistan.
  2. Aryanti, Nel. (2014). Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai. Universitas Muhammadiyah Sumatera: Jurnal Manajemen & Bisnis Vol 14 No. 02.
  3. Astrining, Succi. (2016). Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Melalui Organization Citizenship Behavior Sebagai Variabel Intervening. Jurnal Ilmu Manajemen Volume 4 Nomor 3.
  4. Bagire, Vincent dan Juliana Namada. (2013). Managerial Skills, Financial Capability and Strategic Planning in Organizations. Published Online September 2013. Department of Business Administration, Makerere University Business School, Kampala, Uganda, and Department of Business Administration, School of Business, University of Nairobi, Nairobi, Kenya. American Journal of Industrial and Business Management, 3, 480-487.
  5. Bigelow, John D. (1994). International Skills for Managers: Integrating International and Managerial Skill Leaming. Asia Pasific Journal of Human Resources. Boise State University. Vol. 32, Issue 1, 1994.
  6. Bukhari, Zirgham Ullah dan Umair Ali. (2009). International Journal of Business and Management. Relationship between Organizational Citizenship Behavior & Counterproductive Work Behavior in the geographical Context of Pakistan. International Journal of Business and Management. Vol. 4, No. 1 January.
  7. Chen, Z. and M. Wakabayashi. (1997). 'Managerial Skills in Chinese State-owned Corporations', Japanese Journal of Administrative Behavior , 11(1): 35-48.
  8. Dachlan, Usman. (2014). Panduan Lengkap Structural Equation Model. Semarang: Lentera Ilmu.
  9. Darmawati, Arum, et al. (2013). Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Organization Citizinship Behavior. Jurnal Economia, Volume 9, Nomor 1, April 2013.
  10. Dehghan, A. (2006). Relationship between Service Quality and Customer Satisfaction. Thesis, Luella University of Technology.
  11. Ghozali, Imam. (2011). Aplikasi analisis multivanate dengan program SPSS. Semarang: Penerbit UNDIP.
  12. Gronroos, C. (1990). Service Management and Marketing: Managing the Moment of Truth in Service Competition. Massachusetts: Lexington.
  13. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7thed.). New Jersey: Pearson Education, Inc.
  14. Irawati, Rina dan Yuyuk Liana. (2013). Pengaruh Gaya Kepemimpinan Transformasional dan Kepuasan Kerja terhadap Kinerja Karyawan dengan Komitmen Organisasi Sebagai Variabel Antara. Jurnal Ilmiah ESAI. Vol. 7 No. 3 ISSN: 1978-6034. STIE Malangkucecwara.
  15. Irawati, Rina. (2012). Pengaruh Kemampuan Manajerial dan Motivasi Terhadap Kinerja Pewirausaha Kecil/MIikro Melalui Kepuasan Kerja. Jurnal 2127-6143-1-PB-Pdf.
  16. Leidner, D.E., and T. Kayworth. (2013). “Review: A Review of Culture in Information System Research: Toward a Theory of Information Technology Culture Conflict”. Vol. 30, no. 2, pp. 357-399.
  17. Marie C. Trigg and David Trigg. (1994). Currently published as: Cross Cultural & Strategic Management. Online from. Disney's European theme park adventure: a clash of cultures, Australia. Cross Cultural Management: An International Journal. Department of Management. Royal Melbourne Institute of Technology, Australia.). ISSN: 1352-7606.
  18. Moghrabi, Kamel M., Abdel-Aziz Ahmad Sharabati, and Mahmoud Khader. (2014). Impact of Managers Skills Profile on His Managerial Behavior A Case Study of Jordan Kuwait Bank. International Review of Management and Business Research. Business Management Department, Business College, Middle East University Amman-Jordan. June 2014. Vol. 3 Issue 2.
  19. Mohanty, Jagannath and Bhabani P Rath. (2012). Influence Of Organizational Culture On Organizational Citizenship Behavior: A Three-Sector Study, Institute Of Management Technology, Nagpur. Berhampur University, Berhampur. Global Journal Of Business Research, Volume 6, Number 1.
  20. Moullin, Max. (2017). Improving and evaluating performance with the Public Sector Scorecard. Max Moullin, (Sheffield Business School, Sheffield Hallam University, Sheffield, UK). "Improving and evaluating performance with the Public Sector Scorecard". International Journal of Productivity and Performance Management. ISSN: 1741-0401. Vol. 66 Issue: 4, pp. 442-458.
  21. Nikpour, Amin. (2017). International Journal of Organizational Leadership 6, 65-72. International Journal Of Organizational Leadership. Industrial Management Institute. The impact of organizational culture on organizational performance: The mediating role of employee’s organizational commitment. Assistant Professor, Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran.
  22. Onchoke, George Mogambi, Margret Oloko, Geoffrey Ongondo Obonyo. (2015).The International Journal Of Business & Management. The International Journal Of Business & Management. Influence of Managerial Skills on Performance of Departmental Heads in Public Secondary Schools: A Survey of KISII Central Sub-County. JKUAT, Kenya. ISSN 2321 –8916. Vol 3 Issue 2. February, 2015. p. 135.
  23. Owoyemi O. O. and Ekwoaba J.O. (2014). Organisational Culture: A Tool for Management to Control, Motivate and Enhance Employees’ Performance. Department of Industrial Relations and Personnel Management, University of Lagos, Nigeria. American Journal of Business and Management. Vol. 3, No. 3, 2014, 168-177 DOI: 10.11634/ 216796061403514. ISSN 2167-9606 Print/ ISSN 2167-9614 Online/ World Scholars.
  24. P. Robbins, Stephen. (2010). Organizational Behaviour. Tenth Edition. Perilaku Organisasi Edisi ke Sepuluh, Alih Bahasa Drs. Benyamin Molan. Jakarta: Salemba Empat.
  25. P. Siagian, Sondang. (1997). Manajemen Sumber Daya Manusia, Jakarta: Bumi Aksara.
  26. Pavalache, Mariela and Sorin Cocorada. (2014). Interactions of Students’ Personality in the Online Learning Environment. Mariela Pavalache-Ilie. Sorin Cocorada. Procedia. Social and Behavioral Sciences. Volume 128, 22 April 2014, Pages 117-122.
  27. Pavalache, Mariela. (2014). Organizational Citizenship Behaviour, Work Satisfaction and Employees’ Personality. Procedia - Social and Behavioral Sciences. Volume 127, 22 April 2014, p. 489-493.
  28. Prezyna, Dolores Marie, Mark J Garrison, Carol P Gold, Hilary A Lockte. (2017). Principal Leadership and Reading Specialist Role Understanding in the Era of Test-Based Accountability Policies. International Journal of Education Policy and Leadership. Vol 12, No. 2 (2017). ISSN: 1555-5062.
  29. Rivai, Veithzal dan Deddy Mulyadi. (2009). Kepemimpinan dan Perilaku Organisasi. Jakarta: PT. Rajagrafindo Persada.
  30. Robbins SP, dan Judge. (2011). Perilaku Organisasi. Jakarta: Salemba Empat.
  31. Satulondok, dkk. 2015. Pengaruh Kepemimpinan, Motivasi, Kondisi Kerja dan Disiplin Terhadap Kinerja Pegawai Di Kantor Sekretariat DPRD Kota Sorong. Jurnal EMBA Vol. 3 No. 3 September 2015, Hal. 849-862. ISSN 2303-11.
  32. Shahzad, Fakhar. Rana Adeel Luqman. Ayesha Rashid Khan. Lalarukh Shabbir. (2012) Impact of Organizational Culture on Organizational Performance: An Overview. Interdisciplinary Journal Of Contemporary Research In Business. January Vol. 3, No 9.
  33. Singh, Davinder. JS Khamba. Tarun Nanda. (2004). International Journal of Productivity and Performance Management. Previously published as: Work Study. Online from: 2004. Influence of technological innovation on performance of small manufacturing companies. ISSN: 1741-0401. Emeraldinsight.
  34. Suharto. (2017). Mediation of Emotional Intelligence on Self-efficacy, Organizational Culture, and Responsiveness. https://journal-biotika.com/current-issues/ 2017-04/article_ 08.pdf.
  35. Wakabayashi, M. and Z. Chen. (1998). 'Managerial Skills for Asian Managers: Comparisons Based on Managers in Japanese, Chinese and Filipino Corporations ', Forum of International Development Studies, 12(1): 1-17.
  36. Wakabayashi, Mitsuru, Mari Kondo dan Ziguang Chen. (2001). Cross-cultural Managerial Skill Practices: Filipino and Chinese Managers under Japanese-style Management. Nagoya University, Japan. Volume: 2 issue: 1, page(s): 15-35. February 1.
  37. Wirawan. (2013). Kepemimpinan. Depok: PT. Raja Grafindo Persada.
  38. Xiaoming, Cui and Hu Junchen. (2012). International Journal of Business Administration. Vol. 3, No. 2; March 2012. School of Management, Fudan University, Shanghai, China; ISSN 1923-4007, E-ISSN 1923-4015.